We know that it’s difficult to figure out how to keep your patients satisfied. You do your best to keep them happy throughout their stay at your facility, but with a pile of tasks before you every day, the thought of a customer service plan--a wow-factor one, at that--might be overwhelming.
But it doesn’t have to be. Take it from Jay Juffre, National Service Director for ImageFIRST, who knows remarkable service when he sees it. Juffre recently shared two experiences that impressed him deeply as a customer. Each proves that wowing patients is much simpler than you might think.
How do you wow patients?
While staying at a hotel for a seminar, Juffre arrived at his room and noticed a gift bag from the organizers. He opened it, and along with water and a few other snacks, he was amazed to find a drink tumbler from Miami University – Ohio – his alma mater.
Juffre was bowled over that the organizers had gone to the trouble of learning his background and using that information to personalize his experience, far beyond his expectations.
On another occasion, Juffre walked into his doctor’s office and, after checking him in, the receptionist asked him if he wanted coffee--not only that, but she remembered exactly how he took it. She then asked another patient if they wanted water, because she knew they didn’t drink coffee.
Once again, he was amazed and impressed. He felt like the most important patient in the world because of the simple act of someone caring about him not just as a seminar attendee or patient, but as a person.
Show that you care!
If you really want to wow patients, get to know them and then act on it. It’s as simple as that. By making patients feel special and showing them that you care, you can increase their satisfaction significantly. Ask them questions about themselves and act on the answers. We’re positive that it will make them feel happier about their stay.
And while you take care of your patients’ well-being and overall satisfaction, we’ll keep your sheets for healthcare in Puerto Rico exceptionally clean, attractive and expertly-managed so that you can focus on giving your patients your undivided attention. We have a passion for delivering high-quality services and medical products, including uniform scrubs in Puerto Rico, so that you can focus on exceptional patient care.